Unlimited doctor support
Fast online approval
Free expedited shipping
No hidden fees
Get Started

FAQ

Have a Question?

Common questions, answered. Need more help? Visit the Summerly Help Center.

Visit Help center

General Questions

Summerly is a telehealth platform that connects you with independent, licensed medical providers for personalized weight loss, hormone, testosterone, and sexual health care — all online, with medication delivered to your door.
Complete a quick online health questionnaire, and a licensed provider reviews your intake. If treatment is appropriate, your prescription is filled by a state-licensed pharmacy and shipped free to your door. Your care team stays with you through ongoing check-ins.
Summerly is a cash-pay platform, which keeps pricing simple and transparent — the price you see is the price you pay, with no hidden fees or surprise bills.
Weight loss varies from person to person, as obesity is a complex condition influenced by genetics and other factors. However, Summerly patients may experience weight loss with appropriate treatment. GLP-1 medications work best with diet, exercise and lifestyle changes for sustained weight loss after you stop taking the medication.

Navigating the journey of weight loss, anti-aging, perimenopause and menopause can be daunting, but at Summerly, we’re here to make it simpler and more approachable. We recognize the hurdles and challenges that come with these conditions. That's why we've crafted our services to not only be effective but also understanding and supportive.

Our holistic approach seamlessly blends medical expertise with a deep understanding of individual challenges and needs. With Summerly, you're not just embarking on a journey of transformation but also experiencing care, support, and guidance every step of the way. We're committed to making treatments more accessible and compassionate for everyone.

Medication Questions

While GLP-1 medications are generally well-tolerated, some common side effects include nausea, vomiting, diarrhea, constipation, and abdominal pain. It's important to note that there are also rarer and more significant side effects associated with these medications, such as pancreatitis, gallstones, and kidney issues. Please see our full informed consent and list of potential risks here. Check out the Summerly Wellness Library for helpful information on managing potential side effects.

Summerly offers transparent pricing for all medications. Monthly, 3-month, 6-month, and 12-month plans are available for select treatments. Please contact customer support to verify pricing for a specific treatment, or review the medical intake form at checkout.

Summerly does not charge a membership fee, and there are no hidden costs. Free expedited shipping, along with support and unlimited communication with a licensed provider, is included in the price of your medication.

Looking for a more flexible payment option? Summerly offers flexible payment options, allowing you to spread your payments over time.

The right length of treatment is different for everyone. Weight management is a long-term journey, and some people may benefit from continuing medication even after reaching their initial weight goals. Your Summerly medical provider will regularly evaluate your progress, health, and treatment goals to help determine what approach is right for you. If you decide to stop your medication, your provider can also guide you through the process and help create a safe plan for transitioning off treatment.

Summerly works with licensed healthcare professionals across the U.S. You’ll be matched with a qualified provider licensed to practice in your state.

At Summerly, your health and safety come first. Certain medical conditions, health history, current health information, or medication interactions may mean that prescription treatment isn’t appropriate for you. If you’re not eligible for medication, your Summerly provider will help you understand your options and recommend appropriate next steps. Medication isn’t the only path to better health, and we’re here to support you throughout your wellness journey.

After purchasing your medication, you can expect a licensed provider to review your information and reach out within 24 hours. Once your prescription is approved and written, your order may take 5–7 business days to ship. Summerly provides free expedited 2-day shipping, and many orders are currently shipping sooner than the estimated timeframe.
If you decide to cancel your subscription for any medication that has not yet been sent to the pharmacy for fullfillment, simply reach out to our customer support team. You can email us at hello@effecty.com with the subject line 'Cancel my account.' Our team will assist you with the cancellation process promptly and efficiently. Once the prescription has been sent to the pharmacy, you can only cancel your subscription for future shipments.
Summerly does not accept or bill insurance at this time. You may choose to submit your payment receipt to your insurance provider directly to request reimbursement, but coverage and reimbursement are not guaranteed. Summerly does not provide superbills or communicate with insurance companies regarding claims, denied claims, explanations of benefits (EOBs), or prior authorizations. Any insurance claims or reimbursement requests must be handled directly between you and your insurance provider.

Provider Questions

Healthcare provider support is an important part of Summerly’s care. To access this service, you’ll need to complete your purchase and medical intake form. This allows a licensed medical provider to carefully review your health information and determine whether you’re eligible for medication. Your credit card is not charged immediately. Instead, a temporary hold is placed until your prescription is written. If a prescription is not issued, you will not be charged, and the hold will be released.

Getting started with Summerly is simple and convenient. Once you complete your medical intake, a licensed healthcare provider will review your information through our secure, HIPAA-compliant telehealth platform. Your consultation takes place through a convenient chat-based experience, giving you easy access to your provider without the need for an in-person visit. You can expect a response within 24 hours, and while your Summerly subscription remains active, you’ll continue to have access to your provider for ongoing support and guidance.
At Summerly, your care is matched with a licensed provider based on state licensing requirements and provider availability. We understand that feeling comfortable and confident with your healthcare provider is important. If you would prefer to speak with a different provider, simply let our support team know. We’ll do our best to accommodate your preference and arrange an alternative provider when one is available.

For GLP-1 treatments, Summerly ships throughout the United States, with delivery available nationwide. Our Longevity and HRT treatments are also shipped nationwide.

Scroll to Top